本教材编写分工如下:刘梅编写了实训模块一、实训模块二;苑丽娟编写了实训模块四和实训模块七;宋娜编写了实训模块三;包博编写了实训模块五;刘莉编写了实训模块六;宋光辉编写了实训模块八。胡扬政确定教材的建设特色和教学栏目设计等。王艳、李作聚和王莉莉担任专业策划。
由于时间仓促，编者水平有限，错漏之处在所难免，恳请读者多提宝贵意见，以便再版时补充更正。
图书目录
Unit OneBusiness Promotion
实训模块一公司业务推广
Practice 1Introducing the Logistics Company
实训项目1介绍物流公司
Practice 2Visiting the Logistics Company
实训项目2参观物流公司
Practice 3Introducing the Main Business of the Logistics Company
实训项目3介绍物流公司的主要业务
Practice 4Writing E?mail on Company?s Business Promotion
实训项目4撰写与公司业务推广相关的电子邮件
Logistics Knowledge
物流小知识
Unit TwoCustomer Service and Day?to?day Communication
实训模块二客户服务及日常沟通
Practice 1Receiving Client Consultation
实训项目1接受客户咨询
Practice 2Solving the Specific Problems
实训项目2解决具体问题
Practice 3Receiving Customers? Complaints
实训项目3接受客户投诉
Practice 4Dealing with Problems for Customers Ⅰ
实训项目4为客户处理问题Ⅰ
Practice 5Dealing with Problems for Customers Ⅱ
实训项目5为客户处理问题Ⅱ
Logistics Knowledge
物流小知识
Case and Improvement
案例与提高
Unit ThreePackaging Design
实训模块三包装设计
Practice 1Packaging Design of Common Merchandise
实训项目1普通商品的包装设计
Practice 2Packaging Design of Fragile Merchandise
实训项目2易碎商品的包装设计
Practice 3Complaining about the Unreasonable Packaging Design
实训项目3不合理包装设计投诉
Practice 4Complaining about the Improper Packaging Design
实训项目4不恰当包装设计投诉
Logistics Knowledge
物流小知识
Case and Improvement
案例与提高
Unit FourTransportation
实训模块四运输
Practice 1Deciding the Transport Mode
实训项目1决定运输方式
Practice 2Deciding the Transport Route
实训项目2决定运输路线
Practice 3Optimizing the Transport Program
实训项目3优化运输方案
Practice 4Writing E?mail Related to Transportation
实训项目4撰写与物流运输相关的电子邮件
Logistics Knowledge
物流小知识
Case and Improvement
案例与提高
Unit FiveStorage
实训模块五仓储
Practice 1Introducing Warehouse and Its Design
实训项目1介绍仓库及其设计
Practice 2Communication on the Storage of Goods
实训项目2储存货物沟通
Practice 3Inventory Management
实训项目3库存管理
Practice 4Communication on Stock Issues
实训项目4库存问题沟通
Logistics Knowledge
物流小知识
Unit SixCommissioned Carrier
实训模块六委托承运
Practice 1Finding the Carrier
实训项目1寻找承运人
Practice 2Negotiating with the Carrier
实训项目2与承运人谈判
Practice 3Dealing with Related Issues with the Carrier
实训项目3与承运人处理相关事宜
Practice 4Writing E?mail on Carriage of Consignment
实训项目4撰写与货物委托承运相关的电子邮件
Logistics Knowledge
物流小知识
Case and Improvement
案例与提高
Unit SevenFreight Quotations
实训模块七货运报价
Practice 1Sea Container Rate Quotation
实训项目1海运集装箱报价
Practice 2Air Freight Quotations
实训项目2航空运费报价
Practice 3Sea?Rail LCL Quotations
实训项目3海铁联运拼箱报价
Practice 4Writing E?mail Related to Freight Quotations
实训项目4撰写与货运报价相关的电子邮件
Logistics Knowledge
物流小知识
Unit EightCustoms Declaration Inspection and Quarantine Report
实训模块八报关及报检
Practice 1Communications on the Cargo Declaration
实训项目1货物报关沟通
Practice 2Introducing the Services Provided by the Inspection and
Quarantine Report Agency
实训项目2介绍代理报检的服务项目
Logistics Knowledge
物流小知识
Case and Improvement
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